True Fit Dog Coats :: Returns

Returns

Returns

Returns

 
From time to time, we know that our customers may need to return one of our products. Please make selections and measure carefully. You may contact us to resolve any outstanding questions you have about an item. Please have base of neck, back length and drop measurement ready before calling.

 
Q. What is your customer satisfaction guarantee?
 
A. At Truefit, our ultimate goal is 100% customer satisfaction. If you are not completely satisfied with your purchase, simply return the unused, unworn, clean and hair free item in it's original condition within 14 days and Truefit will arrange for a prompt full refund (less the original shipping and handling charge). Just follow the return instructions under the return policy.

 
Q. What is your return policy?
 
A. Your complete satisfaction is our goal. If you are not satisfied with your purchase, we do our best to help you through the return process.
All items to be returned must be in new and unused, clean and hair free condition. Simply return the unused item within 14 days from the date of delivery. We will inspect it and issue a refund for the price of the item (less any shipping and handling charges). If the item comes back to us in a used/dirty or damaged condition, we will not be able to issue a refund or be responsible for the return of the product back to you.
 
To insure that your package arrives to us safely and undamaged, please fold the item and include your invoice and what you would like-credit or different size inside the box/bag. Sometimes we get a coat back sent from a UPS store without the customers name anywhere which makes it impossable to match the return to the customer.
 
Credit will be issued within 48 hours. Some banks put a hold on your refund and you will not see it post to your account for several days-or a week. Unfortunately we can't control banks policies. (although we wish we could!)
 
Please ship returns/exchanges to us at: After August 8th ship to:
 
Truefit Dog Coats
 
15 Dogstreet Road
 
Keedysville, MD  21756